Q: I find my Facembrace a bit stiff. Can I soften it somehow?
A: Although Facembrace is thin and supple, it can feel a bit stiff when it’s brand new. This stiffness decreases with use and washing. Don’t hesitate to wash your Facembrace, making sure to follow the care instructions found in the user manual (https://www.facembrace.com/care/). Washing your comfort accessory before trying it out is in fact recommended.
Q: Is the return policy avoid if I’ve already washed my Facembrace, or if I’ve worn it for a few nights?
A: Wearing and cleaning your Facembrace won’t affect your 30-day satisfaction warranty. Users can find our full policy online (https://www.facembrace.com/warranty/) to acquaint themselves with the general rules and special conditions of the Rheabrio warranty.
Q: Instead of washing my Facembrace between uses, can I just wipe it down with a moist towelette?
A: Wet wipes can be used in cleaning, provided that the chemicals they use are safe for your face. A PreEmpt or CaviWipe towelette might be appropriate, for example. This method alone can’t replace the regular washing of your Facembrace with clean water and mild soap, however. The frequency of such washing is left to the discretion of individual users, based on their particular needs. In any case, washing your Facembrace regularly (once a week, for example), will keep it in good condition for a longer period of time.
Q: I use a SoClean® device to clean my mask. Can I use it on my Facembrace too?
A: Some of the materials in Facembrace are sensitive to the ozone used in SoClean® process. Using this device will, therefore, damage the structure of your Facembrace and void the warranty. You can easily find more appropriate options for upkeep in your user manual (https://www.facembrace.com/care/).
Q: My Facembrace has changed color after I used it. Is this normal?
A: Yes, this is completely normal. Contact with skin for a prolonged period (6 to 8 hours per night) may create darker areas on the inside or the outside of your Facembrace. The effect is caused by oils produced naturally by the skin, or present in certain facial creams. Washing with mild soap and clean water, following the product care guidelines found in the user manual (https://www.facembrace.com/care/), is sufficient for keeping your Facembrace in good condition. Changes in color do not affect its performance in any way.
Q: My Facembrace rides up toward my eyes while I sleep. I think maybe my model is too big. Do I need a different size?
A: If your Facembrace is the right size, it won’t ride up during the night; it will stay in place at the right part of the nose along with your mask. If you notice any movement, it may indicate that the straps are too loose. Users who find their Facembrace moving up at night often conclude that it must be too big. In fact, the exact opposite is more often the case: this movement may actually be caused by using a size too small. In such cases, the mask may push against the Facembrace because it’s not in the right position relative to the nose. This problem can be resolved by opting for a larger size. Detailed instructions on how to select the best Facembrace size are provided online (https://www.facembrace.com/size_selector/).